Privacy Policy & Cookie Policy
Privacy Policy
The purpose of this policy is to explain what personal data is collected and held by Elephant Rooms and how that information is managed. If you should have any concerns regarding your personal data please direct your inquiries to:
Name: Dr Gene Wilson – Elephant Rooms Chairperson
Address: 36 South St, Draycott, DE72 3PP
E-mail: elephantroomsgene@gmail.com
Information collected
We currently collect and use the following information:
Public contact information for communication of activities at Elephant Rooms including the Monthly newsletter.
Management contact information for personnel who work or volunteer at Elephant Rooms.
Business contacts for the purposes of communication regarding services and products.
Stakeholder survey information to understand the needs of our community.
Personal evaluation information and Social Impact data to help select determine the benefits of our services.
Personal information collected as part of classes, therapies and treatments is the responsibility of the individual class leaders and therapists and not held by Elephant Rooms.
For each of the above categories we explain below how the information is collected, how it is used and how it is managed.
1. Public Contact Information
Collection: We collect contact details from clients and participants only directly when they contact us or sign up to our communications such as our Newsletter. We may also be passed contact information by the health services to enable contact with a client. We may also collect information in the event of addressing a concern or complaint, and as part of accident reporting.
Information held: Contact details.
Use: The information is only used to communicate regarding services and activities relating to Elephant Rooms.
Management: You can unsubscribe from our newsletter and have your personal contact details removed from our database at anytime by using the contact e-mail given in this notice. Records obtained for investigating a complaint or accident will be deleted or destroyed after 5 years.
2. Management Contact Information
Collection: This is information from people who work or volunteer at Elephant Rooms and is obtained directly.
Information held: Contact details and experience information of personnel who operate from Elephant Rooms. Contact details, qualifications, insurance
Use: Communication and assurance.
Management: The information is stored in locked storage and on computers with suitably protection software. Individual’s details are kept up to 2 years after leaving Elephant Rooms.
3. Business Contact Information
Collection: Business contact information is collected through direct contact with the organisations and individuals and from direct marketing sources.
Information held: Contact details and service/product data.
Use: For communication, promoting the services of Elephant Rooms and sourcing services and products.
Management: The information is stored in locked storage and on computers with suitably protection software. Individual detail are kept up to 2 years after leaving Elephant Rooms.
4. Stakeholder Survey Information
Collection: Periodically Elephant Rooms undertakes surveys of its stakeholders. The survey includes an explanation of how the data will be used and allows respondents to complete the survey anonymously.
Information held: Name and email address, health information, services accessed and feedback on services.
Use: The information is used to prepare anonymised reports on how Elephant Rooms is performing as a Community Interest Company and to inform our services.
Management: The information is held on a database protected by passwords and appropriate software. Any analysis or reporting is based on the whole stakeholder population and is therefore anonymised. E-mail addresses on the database are kept for no longer than 5 years.
5. Social Impact information
Collection: Individuals using the services of Elephant Rooms may where appropriate be asked directly for Social Impact feedback. Some individuals may also have a Personal Evaluation to help select services. All data is collected from and with the consent of the client or participant.
Information held: Personal Evaluations include contact details and health information. All individuals participating in the Social Impact Studies are given a personal code and data collected is thus anonymised on paper and electronically.
Use: The Personal Evaluations are used to help individuals select activities at Elephant Rooms. The Social Impact data is used to assess the benefits of the services of Elephant Rooms.
Management: Personal Evaluations are kept on paper in a locked filing cabinet. Social Impact data is coded and held on a database protected by passwords and appropriate software. Any analysis or reporting is based on the whole stakeholder population and is therefore anonymised.
Your data protection rights
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting elephantroomsgene@gmail.com
(b) We believe we have a legitimate interest to communicate our activities and services and to assess our social impact. Nevertheless, if consent is withdrawn, we will remove the relevant data.
If you have any concerns regarding any of your personal data that we may hold please contact elephantroomsgene@gmail.com
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at elephantroomsgene@gmail.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to Dr Gene Wilson (Chairperson) elephantroomsgene@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Last updated - March 2023
Cookie Policy
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your device or system. We use cookies so that we can give you a better experience when you use our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site including isoblue.com
Our website uses Functional and Required cookies necessary to allow you to navigate and use key features on our website. The cookies installed depend on the functionalities you select whilst on our website
We use Analytical and Performance cookies which enable us see how many visitors use our website and to see how visitors navigate around our website. This helps us to improve the way our website works.
| Name | Duration | Purpose |
|---|---|---|
| Crumb | Session | Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in. |
| RecentRedirect | 30 minutes | Prevents redirect loops if a site has custom URL redirects. |
| CART | 2 weeks | Shows when a visitor adds a product to their cart |
| hasCart | 2 weeks | Tells Squarespace that the visitor has a cart |
| Locked | Session | Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. |
| SiteUserInfo | 3 years | Identifies a visitor who logs into a customer account |
| SiteUserSecureAuthToken | 3 weeks | Authenticates a visitor who logs into a customer account |
| squarespace-popup-overlay | Persistent | Prevents the Promotional Pop-Up from displaying if a visitor dismisses it |
| squarespace-announcement-bar | Persistent | Prevents the Announcement Bar from displaying if a visitor dismisses it |
| Test | Session | Investigates if the browser supports cookies and prevents errors. |
Functional and Required Cookies
Analytics and Performance Cookies
| Name | Duration | Purpose |
|---|---|---|
| ss_cid | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvr | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvisit | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cvt | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cpvisit | 2 years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| ss_cookieAllowed | 30 days | Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies |
Last updated - March 2023